Testing is an integral part of game development, as well as many other manufacturing processes. Tightly linked to the history of the industrial revolution it is today an area receiving growing attention from management in most companies. The market competition is unforgiving and often you only have one shot to hit your target. It is completely unacceptable for a product to malfunction or the users to be overwhelmed by complexity, inconsistency or lack of communication. All these flaws lead to loss of customers = loss of revenue, which is unacceptable.
As a QA & UR Manager in DADIU you will work with Quality Assurance (QA) and User Research (UR). You are part of a larger QA & UR team, which consists of the other QA & UR Managers and the voluntary play-testers that the QA & UR Manager team has to recruit.
The QA & UR Manager collaborates especially with his or her assigned team (DADIU has six teams) and their Project Manager and QA Programmer, and with the lead QA & UR Group Manager that acts as leader of the QA & UR Manager group. DADIU appoints this role.
Tasks as QA & UR Manager:
- Planning and management (test plans, test cycles, test cases, and organizing testers).
- Technical testing (correctness, regression, smoke, stress, optimization, spelling in documents etc.),
- User Experience (monitoring, interview, is it fun, does it communicate, etc.)
- Metrics (collect data on gamer activity, analyze data, etc.)
- Communication (to team and managers through meetings, Skype, and tracking tools).
QA testing and User Research are not the same thing. QA is the systematic measurement, comparison with a standard, monitoring of processes, and an associated feedback loop that confers error prevention.
User Research is about a user's perceptions and responses that result from the use or anticipated use of a product, system, or service. User experience includes all the users' emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments that occur before, during and after use. These are influenced by three factors: system, user, and the context of use.
The QA & UR Managers are responsible for providing test plans, test processes, structures, environments for testing, actual testing, and UX research of the six DADIU games to ensure stability, correctness and optimal reach.
The QA & UR Managers are responsible for supporting the Project Managers and Game Directors with data, information and inputs concerning the user experience tests (from paper design to final game), and are as such responsible for the overall quality of the game.
The QA & UR Managers are overall responsible for managing their team of voluntary testers and researchers in accordance with the overall production plans of the product.
The QA and UR Managers come from Interactive, Digital Media at Aalborg University, Digital Design at Aarhus University, the IT University of Copenhagen and Medialogy at Aalborg University in both Copenhagen and Aalborg.